Shipping & Delivery Policy
At XEEN1.COM, we aim to deliver your orders safely, efficiently, and on time. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered across Pakistan. By placing an order on our website, you agree to the terms outlined below.
XEEN1.COM operates as an independent online fashion store in Pakistan, offering carefully sourced genuine-quality unstitched fabrics from authentic Pakistani brands and artificial jewelry. Every order is quality-checked and securely packed before dispatch to ensure a reliable delivery experience.
Delivery Coverage
We currently offer nationwide delivery across Pakistan. Orders can be shipped to major cities as well as most remote areas through trusted courier partners.
Shipping Method
Orders are shipped through reliable third-party courier services
Cash on Delivery (COD) is available for customer convenience
Courier selection may vary based on location and service availability
Order Processing Time
Orders are usually processed within 1–2 working days after confirmation
Orders placed on weekends or public holidays may be processed on the next working day
Estimated Delivery Time
Standard delivery time is 3–5 working days after dispatch
Delivery to remote or rural areas may take additional time
Delivery timelines are estimates and may vary due to courier operations, weather, or unforeseen circumstances
Shipping Charges
Shipping charges, if applicable, are clearly displayed at checkout
Charges may vary depending on order value, weight, or delivery location
Any promotional free-shipping offers are subject to specific terms
Order Confirmation & Tracking
After placing an order, customers receive order confirmation via WhatsApp or email
Once dispatched, tracking details are shared for order monitoring
Customers may contact our support team for assistance with tracking
Packaging & Quality Check
All products are inspected for quality before dispatch
Items are packed carefully to minimize the risk of damage during transit
Customers are advised to check the parcel at the time of delivery
Delayed or Undelivered Orders
While we strive for timely delivery, delays may occur due to factors beyond our control. In such cases, our support team will assist customers in coordinating with the courier service.
Incorrect Address or Failed Delivery
Customers are responsible for providing accurate shipping information
Failed deliveries due to incorrect details may result in additional charges or order cancellation
Contact for Shipping Queries
For questions related to shipping or delivery, please contact us:
Email: xeenonlin@gmail.com
Phone / WhatsApp: +92 315 0356060
Disclaimer: XEEN1.COM is an independent online store. Brand names and trademarks are used only for identification purposes and remain the property of their respective owners.