Return & Exchange Policy – XEEN1.COM | Easy Returns Pakistan
Read XEEN1.COM Return & Exchange Policy. Enjoy a customer-friendly 14-day return and exchange process on genuine-quality fabrics and artificial jewelry with nationwide support in Pakistan.
Return & Exchange Policy
At XEEN1.COM, customer satisfaction is important to us. This Return & Exchange Policy outlines the conditions under which products can be returned or exchanged. We encourage customers to read this page carefully before placing an order.
XEEN1.COM is an independent online fashion store in Pakistan, offering carefully sourced genuine-quality unstitched fabrics from authentic Pakistani brands and stylish artificial jewelry. All products are quality-checked before dispatch to minimize issues and ensure accuracy.
Return & Exchange Eligibility
Customers may request a return or exchange under the following conditions:
The request is made within 14 days of delivery
The product is unused, unwashed, and unstitched
Original packaging, tags, and labels are intact
The item is in resalable condition
Returns or exchanges may be accepted in case of:
Damaged or defective items
Incorrect item received
Missing components (if applicable)
Items Not Eligible for Return or Exchange
For hygiene and policy reasons, the following items are generally not eligible:
Used, washed, or stitched fabrics
Products damaged after delivery
Items without original packaging or tags
Clearance or sale items (unless defective)
Return & Exchange Process
Contact our support team within 14 days of receiving your order
Share your order number, reason for return or exchange, and clear images if required
Our team will review your request and provide further instructions
Once approved, send the item back as per the provided guidelines
After inspection, the replacement or resolution will be processed
Refund Method
Refunds, where applicable, are processed after item inspection
Shipping charges are non-refundable unless the issue is from our side
Refunds may be issued via bank transfer or store credit, depending on the case
Shipping Costs for Returns
If the return is due to an error from XEEN1.COM, return shipping may be covered
If the return is due to customer preference, shipping costs are the customer’s responsibility
Important Notes
Color variations may occur due to lighting or screen differences
Minor design or print variations are not considered defects
Orders placed using Cash on Delivery must follow the same return process
Contact for Returns & Exchanges
For all return or exchange requests, please contact us:
Email: xeen1onlin@gmail.com
Alternate Email: xeenonlin@gmail.com
Phone / WhatsApp: +92 315 0356060
Our support team aims to respond within reasonable business hours.
Disclaimer: XEEN1.COM is an independent online store. Brand names and trademarks are used only for identification purposes and remain the property of their respective owners.