Frequently Asked Questions (FAQs)
Welcome to the FAQs page of XEEN1.COM. This section is designed to answer common questions and provide clear information about our products, ordering process, delivery, and policies. Our aim is to make your shopping experience smooth, transparent, and reliable.
XEEN1.COM is an independent online fashion store in Pakistan, offering carefully sourced genuine-quality unstitched fabrics from authentic and well-known Pakistani brands, along with stylish artificial jewelry. All items are quality-checked before dispatch.
1. What products does XEEN1.COM offer?
We offer unstitched 1Pc, 2Pc, and 3Pc suits, as well as a range of fashionable artificial jewelry. Our products are carefully sourced to meet quality expectations and are suitable for everyday and occasional wear.
2. Are the fabrics original?
XEEN1.COM offers genuine-quality fabrics sourced from authentic Pakistani brands. We operate as an independent reseller and do not claim to be an authorized dealer of any brand. Brand names are used only for identification purposes.
3. Do you check products before delivery?
Yes. All products are inspected for quality before dispatch to ensure they meet our listed specifications.
4. Do you offer Cash on Delivery?
Yes. We provide nationwide Cash on Delivery (COD) across Pakistan for customer convenience.
5. What is your return and exchange policy?
We offer a 14-day return and exchange policy. Items must be unused, unwashed, and in original condition. Full details are available on our Return & Exchange Policy page.
6. How long does delivery take?
Delivery usually takes 3–5 working days, depending on your location. Remote areas may take slightly longer.
7. How can I track my order?
Once your order is dispatched, tracking details are shared via WhatsApp or SMS. You can also contact our support team for assistance.
8. Do you have physical stores?
No. XEEN1.COM currently operates as an online-only store and does not have physical outlets or showrooms.
9. How can I contact customer support?
You can reach us through:
Email: xeen1onlin@gmail.com
Alternate Email: xeenonlin@gmail.com
Phone / WhatsApp: +92 315 0356060
10. Is my personal information safe?
Yes. We take customer privacy seriously and handle personal data responsibly. Please review our Privacy Policy for detailed information.
Additional Information
XEEN1.COM is committed to honest communication, fair pricing, and responsible online selling. We encourage customers to review all policy pages for a complete understanding of our services.
Disclaimer: XEEN1.COM is an independent online store. Brand names and trademarks are used only for identification purposes and remain the property of their respective owners.